a place for hedonism...

Privacy policy

1. DATA PROTECTION

Privacy at ISTRIA NUOVA, we understand and respect the importance of your privacy. In this privacy policy section, we explain how we collect data about you and your use of this website, how we use that data, who that data may be sent to, and how you can change data you have submitted.

www.istrianuova.com is owned and maintained by ISTRIA NUOVA D.O.O. SUPILOVA 7A, 10 000 Zagreb, Croatia. All enquiries concerning data protection can be sent to the following email address: office@istrianuova.com

ISTRIA NUOVA is responsible for the correct management of the personal data which you send to us. We keep and process your personal data in accordance with data protection and privacy laws.

2. SECURITY

With the Secure Socket Layer technology (SSL) we use one of the best available technologies. Should you choose to pay by credit card on the site, your card details are encrypted for the transaction - making it more secure than giving your card details over the phone. The same is for payment by debit note. The data are sent encrypted to ISTRIA NUOVA resp. the operator. They cannot be read by third persons.

3. HOW DO WE COLLECT DATA ABOUT YOU AND YOUR USE OF WEBSITE?

We ask you for personal information in conjunction when using selected services:

  • When you make a reservation on our website or through our customer service team - by email or on the phone as well as on the website.
  • When you enter a prize draw.
  • When you make a luxury villa rating.
  • When you subscribe to our newsletter.

Generally: When you use our website, we collect data about your use of the website via cookies. For further information about cookies and how use them, please see our Cookie Policy.

4. Traveller profiles

ISTRIA NUOVA collects personal information about travellers when a booking is made. This information includes names, dates of birth, addresses, telephone and possible fax numbers, and e-mail addresses. This information is only used for the booking, for administrative purposes and for internal company analysis.

As traveller profile information may relate to third parties (fellow travellers), you should ensure that all information which pertains to the other travellers is provided with those people's consent.

5. Cookies

To improve the use of ISTRIA NUOVA for you, we use so-called 'cookies', like most other Internet services do. Cookies are a feature of web browser software and store information about your use of the website on your hard drive. This allows us to recognise the computer that you use to access ISTRIA NUOVA.

You can also use ISTRIA NUOVA without cookies, but using it will be a more comfortable experience if cookies are installed.

Most browsers automatically accept cookies. However, you can, of course, delete all the cookies from your hard drive at any time. You can also change your browser settings, so that cookies will not be accepted without your consent.

6. HOW DO WE USE YOUR DATA?

We use your data for the following principal purposes: to process bookings and inquiries you have made via our website, give regard for prize draws and processing your holiday home ratings. After your trip, we will ask you by e-mail how you liked the booked accommodation. You can object to the use of your data for this purpose at any time (including via electronic means).

7. Legal basis for processing personal data

When you book the rental of a holiday home through ISTRIA NUOVA, you receive specific information about the legal basis for the processing of your personal data. We process personal data on the basis of one of the following lawful grounds:

Performance of a contract

When you book the rental of a holiday home through ISTRIA NUOVA, we process the personal data that you send us in connection with your booking because it is necessary to do so in order to complete the booking and comply with the contract. In the event that you are not willing to give us this information, we will not be able to complete your booking.

Legitimate interest

When you book the rental of a holiday home through ISTRIA NUOVA, we process the personal data that you send us in connection with your booking because we would like to contact you with good offers. This processing of your personal data is carried out on the basis of our legitimate interest in maintaining contact with you in the hope that you will rent a holiday home through us in the future. You can therefore expect that we will contact you on an ongoing basis with offers.

Generally:

We use some personal data for statistical purposes in order to optimize our service to you. This processing is carried out on the basis of our interest in offering the best possible service. You are entitled at all times to object to the processing of your personal data for the above-mentioned purposes. You can do that by contacting us at the following e-mail address: office@istrianuova.com

Consent

We do not share your personal data with any business partners with a view to them contacting you directly with good offers etc., unless you have given your separate consent to that. If we use pictures or videos of you for marketing purposes, we ask for your consent to do so before use. You can withdraw your consent at any time by contacting us at the following e-mail address: office@istrianuova.com

Legal obligation

When legislation requires us to do so, we will also process your personal data on the basis of that legal obligation.

8. To whom may we disclose your data?

To the extent that it is necessary to do so, ISTRIA NUOVA transfers relevant personal data to credit card companies, bank as well as to public authorities, in order to carry out and optimize letting and thereby comply with our obligations, in order to be able to request correct and secure payment, or to the extent that it may be necessary in relation to applicable legislation.

9. Period of retention

We keep your personal data only for as long as it is necessary to do so, either in relation to the purpose for which we obtained it or in relation to applicable legislation. We delete your personal data, when it is no longer necessary for us to keep it.

10. Your rights

You are entitled to obtain the deletion of your personal data if the data is no longer necessary to achieve the purpose for which the data was collected or if the processing is unlawful. You are entitled to ask us to limit the processing of your personal data. You are entitled to ask us to stop sending you marketing material. You are entitled to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred directly to another data controller if it is technically feasible to do so. You are entitled to make a complaint to a supervisory authority. You are entitled to withdraw your consent if we process your personal data on the basis of your consent.

All enquiries concerning your rights can be sent to the following e-mail address: office@istrianuova.com

11. Other websites

Our website can contain links to other websites. This data protection policy only applies to our website, so if you use links to other websites we recommend that you read their data protection policy.

12. Updating our data protection policy

We regularly review our data protection policy and we place updates on our website. This policy was last updated in May 2018. All enquiries concerning data protection can be sent to the following email address: office@istrianuova.com

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